We strive to provide customers of all backgrounds and ethnicity, standard braided handmade wigs of high quality, and if there is any problem concerning our quality, we will gladly exchange the item with matching same valued item. If the return items qualify for exchange after a thorough inspection. Please ship the item back as it was initially packed and sent in an unused state within 72 hours of receipt.
Note: Please indicate “RETURN, NO DUTIES” on the package, otherwise the package may be returned to you.
we offer change, but we only accept to change based on wrong order mistake from us for a change or a refund. We have size chart, color chart and other product details on our website, we hope that customers look through our page carefully before you place an order. Sorry for those who chose the wrong color or the wrong size. Please contact us before you place your order via our email firstname.lastname@example.org
NOTE! In order to avoid fraud, further documentation or forms of identification may be requested to process your order if your billing address differs from your shipping address, if you are unable to provide a genuine means of identification, we reserve the right to cancel your order.
We understand that ordering a wig for your appearance is an important undertaking. However, it is important to note that our wigs are handmade customize for you specially. We get charged for processing your payments on our website by the payment providers you have selected which are non-refundable fees. Also, we incur production Labor Costs and Material Costs as soon as production begins.
The good news is that after placing your order, there is still time to change your mind. Please refer to our cancellation and return policies below for details.
NOTE! all exchanges and refunds may be accepted only subject to the Return Refund & Exchange Policy listed above.
In a case where any of the conditions above are not met, Vintage Hairs reserves the right to refuse an exchange or a refund.
Currencies you accept:
All Checkout prices are in USD, EURO, CAD, NAIRA, and POUNDS. We have a currency converter to help convert the price to the currency of your choice.
NOTE! In order to avoid fraud, further documentation or forms of identification may be requested to process your order.
Customs and import duties & fees may be applied to international orders when the shipment reaches its final destination. The recipient is responsible for such charges and this varies from country to country. It is advised to first find out about such fees with your local custom office for international purchase before ordering. Contact your local customs office for details. Deliveries would need to be signed for except on holidays. Once you miss the postal service for deliveries, items will be sent back to your local postal for collection. Please, contact them.
Shipping laws are different in each country. Customer’s are responsibility to check with their countries customs office to verify whether his/her country permits the shipment of purchased products. Vintage Hairs is NOT responsible for any direct, indirect, punitive, or consequential damages that arises from improper international shipping practices
Note! Our Courier Companies require recipient’s signature, you will have to make yourself readily available to sign for your package or change delivery method from the with the courier company when they contact you via text or email.
Once the courier company picks your order from our office, the risk of loss is passed onto the courier company and customer. We therefore advise customers to consider paying for insurance during checkout so the courier company can refund you your money incase of theft, missing items or unforeseen circumstances. Vintage Hairs is NOT liable for any parcel that does not get delivered to the customer. If requested, we would contact the courier service and assist the customer in locating the package.